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CHAPTER ONE: GENERAL INFORMATION 1000 GENERAL INFORMATION
1100 PROGRAM PURPOSE AND SCOPE
1110 STATEMENT OF DSS'S PRIMARY GOAL
1200 ADMINISTRATION
1210 RESPONSIBILITIES OF THE DEPARTMENT OF SOCIAL SERVICES (DSS)
1220 PERSONNEL STANDARDS
1230 VOLUNTEERS
1240 BENEFIT SPECIALIST RESPONSIBILITIES
1241 EMAIL AND TEXTING
1300 NONDISCRIMINATION 1310 TO FILE A COMPLAINT 1320 COMPLAINT REQUIREMENTS 1330 PUBLIC NOTIFICATION OF NONDISCRIMINATION 1340 OTHER CONCERNS 1350 RACIAL/ETHNIC DATA COLLECTION 1360 INTERPRETER REQUIREMENTS
1400 DISCLOSURE
1410 DISCLOSURE RESTRICTIONS
1420 DISCLOSURE WHEN SUBPOENAED TO COURT
1430 AVAILABILITY OF PUBLIC INFORMATION
1440 PROGRAM INFORMATION ACTIVITIES 1500 RETENTION OF RECORDS 1600 CASE FILES 1610 CASE FILE ORDER AND CONTENTS 1620 CASE FILE TRANSFERS 1630 CASE TRANSFER NOTIFICATION 1640 CUSTOMER REQUESTS NO TRANSFER 1650 RESPONSIBILITY - CURRENT COUNTY OFFICE 1660 RESPONSIBILITY – NEW COUNTY OFFICE
1670 ACCESS TRANSFER
1700 NO AID REDUCTION
1800 TRAINING