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TANF POLICY MANUAL

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Chapter 20 Recipient Claims

20.1 DSS Responsibility DSS is required to recover overpayments and to correct underpayments. It is the ES Worker's/CM’s responsibility to refer possible claims and the Benefit Integrity Claims Specialist’s (BICS’) responsibility to act on these referrals.

20.2 Detailed Information on Claims Additional policy and procedures for establishing claims can be found in the SNAP/TANF Benefit Integrity Manual.

20.3 Claims Referral Procedure Any referral made to the Benefit Integrity Unit must be made on a DSS Form 1680, Possible Claim Referral Form.

Any time an overpayment is detected by an Economic Services Worker (ES Worker)/Case Manager (CM), a claim referral should be submitted. If a case is transferred from one region to another, coordination between regions on possible claims should be resolved no later than 60 days after the case is transferred to a new region.

20.4 Underpayments An underpayment may occur due to:

A. Agency error (AG) B. Client error (CL) C. Accrual rights of added BG member(s)

An underpayment is corrected for active cases by the ES Worker.

Chapter 20