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9. Call the Appeals Unit at the appropriate time to accommodate the scheduled conference call, if the A/R requested a telephone hearing. 10. Represent DSS at the hearing. NOTE: CSSD must represent DSS when a fair hearing request is based on action taken in a TANF case based on information provided by CSSD. 11. Implement the hearing results within 10 days of the final decision and notify the A/R or his/her representative and the Appeals Unit in writing of the action taken.
19.3 TANF Supervisor Responsibilities The TANF supervisor has the following responsibilities regarding procedures for fair hearings: 1. Review proposed case action when the A/R requests a fair hearing to ensure that the issue cannot be resolved without an appeal. 2. Review and sign DSS Form 2633, Request for Fair Hearing. 3. Participate in the pre-hearing conference with the A/R and resolve the appealed issue if possible. 4. Attend the fair hearing and participate to ensure that relevant evidence and testimony are presented 5. Ensure that appropriate action is taken timely to implement the decision.
19.4 A/R Responsibilities The A/R has the following responsibilities relating to the fair hearing process: 1. File the appeal request. (The Appeals Unit can request that the claimant be more specific about the case.) The A/R or his/her representative may request a fair hearing either orally or in writing. The request must indicate that the A/R is dissatisfied
2. Decide if he/she wants to receive continued benefits
3. Decide between a telephone hearing and a face-to-face hearing CAUTION: The A/R who elects to use a pay telephone for a telephone hearing must first establish that the telephone can receive the call.
4. Present his/her case or appoint a representative to present the case
5. Request the Appeals Unit to subpoena any necessary documents or witnesses at least seven days in advance of the hearing CAUTION: The requester automatically accepts responsibility for all subpoena fees charged when this request is made.