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TANF POLICY MANUAL
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made available at his/her request. Whenever possible, a qualified bilingual employee should be used to facilitate bilingual communication.
5. When to Provide Information The Economic Services Worker must provide the A/R with a DSS Form 2416, Know Your Rights, at each application and redetermination.
6. Case Record Documentation The ES Worker should document that a brochure has been provided to the A/R by notating it on the Documentation Tool or in Folder Notes. The DSS Form 1672, Interview Documentation Form for Applications/Recertifications/Redeterminations, can be used if the Documentation Tool is not accessible.
7. Time Frame The Appeals Unit must inform the Applicant/Recipient (A/R) and the worker of the disposition made within 14 working days of receipt of the complaint and summary.
8. Display of Poster Each county office must display the USDA “And Justice for All” as well as the DSS Posters 2660, Do You Need an Interpreter or Other Reasonable Accommodations, and 2661, Interpretation Services Available.
9. Legal Rights of Adults with Learning Disabilities Individuals with Learning Disabilities have the right to:
A. Equal access to programs, services and jobs for which they are qualified B. Reasonable accommodations in job programs or service activities C. Disclosure or non-disclosure of disabilities; however, the choice to not disclose is basically a waiver of accommodations
1.5 Confidentiality and Program Compliance Federal and state laws and regulations limit the use and disclosure of confidential information concerning Applicants/Recipients of economic assistance programs to purposes directly related to the administration of these programs.
1. Agency Volunteers Agency volunteers (non-DSS employees) may be used in non-certification related activities such as: A. Helping with outreach B. Assisting in program promotion C. Teaching nutrition education D. Providing transportation to the county office E. Assisting in completing the application.