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TANF POLICY MANUAL

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2. County Procedures for Check Reissuance When a check must be canceled and reissued, the county must follow the procedures listed below: A. Stamp "cancel" on the face of the check and send a DSS Form 1104, Request for Cancellation of Check, to DSS Treasury. B. Make corrections on appropriate CHIP screens when alert message, "MM/YY/AF benefit canceled", is received C. Recalculate the benefit month of cancellation and authorize benefits.

3. CHIP Procedure CHIP will send reissued checks to the current specified relative rather than the previous payee.

If a recipient does not receive a TANF check, or if the check is lost, stolen or destroyed prior to cashing, the ES Worker may authorize a replacement check in the amount of the original check.

4. Time Frames for Replacement The courts have directed that the recipient must receive a replacement check within 20 days after notification of non-receipt when the check has not been cashed or 30 days if the check has been cashed. The ES Worker must complete the following procedures as soon as possible after the report of non-receipt.

A. If check is outstanding on CHIP screen AFIH, ES Worker keys in non- receipt information on Screen NORR. This action notifies the Division of Finance to stop payment on the check and automatically requests replacement of the non-received benefits. EXCEPTION: Non-receipt can be deleted prior to the close of business the day it is entered, if necessary. B. If screen AFIH indicates check has been redeemed, ES Worker completes and forwards DSS Form 1101, Request of Check Copy, to the Division of Finance. C. Division of Finance sends copy of the cashed check and DSS Form 1144 to the county office. D. ES Worker contacts recipient to verify endorsement. The ES Worker must impress on the recipient that false statements may constitute fraud for which legal action may be taken. If the ES Worker and recipient agree that the signature is not that of the recipient, a DSS Form 1152A, Client's Affidavit, must be signed by recipient and ES Worker, and must be notarized. E. Recipient must file a police report indicating the endorsement is fraudulent and must provide a copy of the report to the ES Worker. F. ES Worker sends copy of check, DSS Form 1152A and DSS Form 1144, with Section A completed to the Division of Finance. G. Division of Finance sends replacement check and form letter DSS Form 1107 to the county office.

CAUTION: The ES Worker should not handle returned checks.