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6. When the interview is conducted, the worker will document information using the Interview Documentation Tool located in SCWINS. If SCWINS is unavailable, the DSS Form 1672, Interview Documentation Form for Applications/Recertifications/Redeterminations, will be used.

If a client visits any county office and requests a face-to-face redetermination interview, clerical will assign the interview to the next available worker in the county office. The interview may be conducted by:

a. Allowing the worker to contact the client on an agency telephone, if available; or

b. granting a face-to-face interview, if space is available.

7. Any information requested by the ES Worker during the Interactive Interview will be documented in the Documentation Tool in SCWINS.

8. The ES Worker will re-verify all eligibility requirements subject to change and any questionable information.

9. Update CHIP as required.

10. Send CHIP notification to recipient if additional information is needed.

11. Notify recipient of change reporting requirements

12. Explain and mail the required/appropriate pamphlets to recipient. If the client is interviewed in the county office, give and explain the required/appropriate pamphlets.

9.3 Authorized Representative An authorized representative of the recipient's choice may represent him/her in the eligibility aspect of the redetermination process.

9.4 Failure to Comply with Interview

If the BG fails to file an application for annual redetermination, the CHIP System will automatically close the case at the end of the certification period using closure code CE (Certification Ended).

If the BG files an application for annual redetermination but fails to complete the interview process, the CHIP System will automatically deny the application using denial code FC (Failed to Complete Interview) and will generate a Failure to Complete TANF Interview Notice.

Once the cash benefits are terminated, the applicant may reapply at any time.

9.5 Review of Good Cause Domestic/Family Violence Waiver at Redetermination A review of a good cause domestic/family violence waiver must be completed every six months. If

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a. Allowing the worker to contact the client on an agency telephone, if available; or

b. granting a face-to-face interview, if space is available.

7. Any information requested by the ES Worker during the Interactive Interview will be documented in the Documentation Tool in SCWINS.

8. The ES Worker will re-verify all eligibility requirements subject to change and any questionable information.

9. Update CHIP as required.

10. Send CHIP notification to recipient if additional information is needed.

11. Notify recipient of change reporting requirements

12. Explain and mail the required/appropriate pamphlets to recipient. If the client is interviewed in the county office, give and explain the required/appropriate pamphlets.

9.3 Authorized Representative An authorized representative of the recipient's choice may represent him/her in the eligibility aspect of the redetermination process.

9.4 Failure to Comply with Interview

Once the cash benefits are terminated, the applicant may reapply at any time.

9.5 Review of Good Cause Domestic/Family Violence Waiver at Redetermination A review of a good cause domestic/family violence waiver must be completed every six months. If