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62 stubs which do not represent an accurate picture of the household's income (such as outdated pay stubs) or identification papers that appear to be falsified. (2) Collateral contacts A collateral contact is an oral confirmation of a household's circumstances by a person outside of the household. The collateral contact may be made either in person or over the telephone. The Agency may select a collateral contact if the household fails to designate one or designates one which is unacceptable to the Agency. Examples of acceptable collateral contacts may include employers, landlords, social service agencies, migrant service agencies, and neighbors of the household who can be expected to provide accurate third-party verification. The Agency, generally, will rely on the household to provide the name of any collateral contact. The household may request assistance in designating a collateral contact. The Agency is not required to use a collateral contact designated by the household if the collateral contact cannot be expected to provide accurate third-party verification. When the collateral contact designated by the household is unacceptable, the Agency will either designate another collateral contact, ask the household to designate another collateral contact or to provide an alternative form of verification. The Agency is responsible for obtaining verification from acceptable collateral contacts. NOTE: When talking with collateral contacts, the Agency will disclose only the information that is absolutely necessary to get the information being sought. The Agency will avoid disclosing that the household applied for SNAP, nor should the Agency disclose any information supplied by the household or suggest that the household is suspected of any wrong doing.

5 . 3 D I S C R E P A N C I E S I N V E R I F I C A T I O N Where unverified information from a source other than the household contradicts statements made by the household, the household will be afforded a reasonable opportunity to resolve the discrepancy prior to a determination of eligibility or benefits. The Agency may verify the information directly and contact the household only if such direct verification efforts are unsuccessful. If the unverified information is received through the IEVS/SVES, the Agency may obtain verification from a third party as specified in Section 5.6 Income and Eligibility Verification System (IEVS)/State Verification and Exchange System (SVES).