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6 (14) Refusal to cooperate with QC .......................................................................... 61 (15) Other factors determined to be questionable ................................................. 61 5.2 Sources of Verification ............................................................................................. 61 (1) Documentary evidence........................................................................................ 61 (2) Collateral contacts .............................................................................................. 62 5.3 Discrepancies in Verification ................................................................................... 62 5.4 Verification for Homeless Households .................................................................... 63 5.5 Responsibility for Obtaining Verification ................................................................ 63 5.6 Income and Eligibility Verification System (IEVS)/State Verification and Exchange System (SVES) ................................................................................................................. 64 (1) New Hires ............................................................................................................. 65 (2) State Directory of New Hires (SDNH) .............................................................. 66 (3) National Directory of New Hires (NDNH) ........................................................ 66 5.7 Documentation ......................................................................................................... 66 5.8 Verification Subsequent to Initial Certification ....................................................... 66 (1) Recertification ..................................................................................................... 66 (2) Changes ................................................................................................................ 69 Chapter 6 Processing Standards ........................................................................................ 70 6.1 Normal Processing Standards ................................................................................... 70 6.2 Aggregate (Combined) Allotments .......................................................................... 70 6.3 Denying the Application .......................................................................................... 70 6.4 Delays in Processing the Application ....................................................................... 71 (1) Determining cause ............................................................................................... 71 (2) Delays caused by the household ......................................................................... 72 (3) Delays caused by the Agency ............................................................................. 72 (4) Delays beyond 60 days ........................................................................................ 72 6.5 Expedited Service ..................................................................................................... 73 (1) Entitlement to expedited service ....................................................................... 73 (2) Identifying households needing expedited service .......................................... 73 6.6 Processing Standards for Expedited Service ............................................................ 73 6.7 Verification requirements for Expedited Service ..................................................... 74 6.8 Certification Periods for Expedited Households ...................................................... 75 Chapter 7 Non-financial Eligibility Factors..................................................................... 77 7.1 Residency ................................................................................................................. 77 7.2 Social Security Numbers (SSNs) ............................................................................. 78 (1) Requirements for participation ......................................................................... 78 (2) Obtaining SSNs for SNAP household members ............................................... 78 (3) Determining good cause ..................................................................................... 78 (4) Failure to comply ................................................................................................ 79 (5) Ending disqualification ....................................................................................... 79 (6) Use of SSNs .......................................................................................................... 79 7.3 Citizenship and Non-Citizen Status ......................................................................... 79 (1) Household members meeting citizenship or non-citizen status requirements ....................................................................................................................................... 79