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422 1.5 SNAP Nondiscrimination Compliance: This section has been updated to provide an example of how staff may document a civil rights complaint in writing. In addition, verbiage has been added to reflect that information pertaining to nondiscrimination statutes and policies, complaint procedures and the rights of participants must be provided to clients within 10 days of the date of a request. 1.6 Complaint Procedure: This section has been updated to add verbiage that the Agency may make information available on the complaint system and how to file a complaint through written materials, posters at certification offices or other appropriate means. 6.4 Delays in Processing the Application: This section has been updated to reflect that the household will lose its entitlement to benefits “from the date of application” when the delay in processing the application was caused by the household. 8.5 Failure to Comply with SNAP Work Requirements: This section has been updated to add an introductory paragraph to reflect that SNAP household members will be exempt or nonexempt from SNAP work requirements according to sections 8.1 and 8.2. In addition, the following two subsection titles have been added: “Ineligibility for failure to comply” and “Failure to comply with a work requirement under TANF or UCB” for clarity. 8.11 Voluntary Quit and Reduction of Work Effort: This section has been updated to add an introductory sentence to reflect that the Agency may need to establish if a voluntary quit without good cause or a reduction in work effort without good cause has occurred for an applicant or participating SNAP household. 8.15 Exceptions to ABAWD Work Requirement: This section has been updated to reflect that an individual may meet an exception to the ABAWD Work Requirement by receiving Veterans disability benefits regardless of the individual’s disability percentage rating. In addition, examples of medical professionals have been added.

8.23 Benefits Received Erroneously by ABAWD: This section has been added to clarify that SNAP benefits received by an ABAWD in error will be considered a countable month(s) towards the ABAWD’s time limit, unless or until the benefits are paid in full to the Agency. 11.4 Self-Employment Income: This section has been updated to define self-employment. 11.5 (VV) Unearned Income: This section has been updated to include Pandemic Emergency Unemployment Compensation & Pandemic Unemployment Assistance as countable income. 11.8 (U & V) Federal Law Income Exclusions: This section has been updated to add the American Rescue Plan Act of 2021.

Volume 50 July 2021 2.2 (4) Special Household Requirements (Foster care individuals): This section has been updated to reflect that individuals in foster care must be considered as boarders, regardless of the individual’s age.