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S N A P M A N U A L

41 For households that have failed to keep their scheduled interview appointment, the Agency must notify the household that it missed the interview and that the household is responsible for rescheduling the missed interview. If the household contacts the Agency within the 30-day processing period, the Agency must schedule a second interview. DSS must inform each applicant of the opportunity for a face-to-face interview at the time of application and recertification and grant a face-to-face interview to any household that requests one at any time, even if DSS has elected to provide telephone interviews.

Households interviewed by any means other than the face-to-face interview are not exempt from verification requirements. However, DSS may use special procedures to permit the household to provide verification and thus obtain its benefits in a timely manner, such as substituting a collateral contact in cases where documentary verification would normally be provided. (See Section 5.2 Sources of Verification)

The use of non-face-to-face interviews may not affect the length of a household's certification period.

DSS must provide LEP households with bilingual personnel during the interview as required under Section 3.7 Limited English Proficient (LEP) or Special Needs Households.

3 . 9 H O U S E H O L D C O O P E R A T I O N W I T H S N A P Q U A L I T Y C O N T R O L ( Q C ) R E V I E W E R The household will be determined ineligible if it refuses to cooperate in any subsequent review of its eligibility as a part of a SNAP QC review. If a household is terminated for refusal to cooperate with a quality control reviewer, the household may reapply, but will not be determined eligible until it cooperates with the QC reviewer. If a household terminated for refusal to cooperate with a State QC reviewer reapplies after 125 days from the end of the annual review period, the household will not be determined ineligible for its refusal to cooperate with a State QC reviewer during the completed review period, but must provide verification in accordance with 5.1 (13) Verification Prior to Certification (Refusal to cooperate with QC). If a household terminated for refusal to cooperate with a Federal QC reviewer reapplies after nine months from the end of the annual review period, the household will not be determined ineligible for its refusal to cooperate with a Federal QC reviewer during the completed review period, but must provide verification in accordance with 5.1 (13) Verification Prior to Certification (Refusal to cooperate with QC). In the event that one or more household members no longer resides with a household terminated for refusal to cooperate, the penalty for refusal to cooperate will attach to the household of the person(s) who refused to cooperate. If the Agency is unable to determine which household member(s) refused to cooperate, the Agency will determine the household to which the penalty will apply.