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S N A P M A N U A L

348 Case Record Control (CARC) The process of assigning a case in the Client History and Information Profile (CHIP) system to a caseload. This is known as “carcing.” Certification Period The period of time a SNAP household is certified to receive SNAP benefits. Claim An amount owed by a SNAP recipient because of SNAP benefits that are overpaid or benefits that are trafficked. Client An applicant for or recipient of SNAP benefits. Client History and Information Profile (CHIP) An eligibility information system used for SNAP allotment determination. Client Special Services Coordinator (CSSC) A SCDSS employee who secures interpreter services and other services to assist limited English proficient (LEP) or special needs individuals. Collateral Contact An oral confirmation of a SNAP household's circumstances by a person outside of the household. The collateral contact may be made either in person or over the telephone. Confidential Information Information that the Agency must protect against unauthorized disclosure. Continuation of Benefits The process of continuing a SNAP household’s participation in SNAP on the level authorized immediately prior to the notice of adverse action if the household requests a fair hearing within the notice of adverse action period and the certification period has not expired, unless the household specifically declines the receipt of continued benefits. Corrective Action Plan (CAP) A plan that addresses deficiencies requiring action by the Agency. It is an open-ended plan and will remain in effect until all deficiencies in SNAP operations have been reduced substantially or eliminated. Corrective Action Planning The process by which the Agency will determine appropriate actions to reduce substantially or eliminate deficiencies in SNAP operations and provide responsive service to eligible households. Countable Months Any month in which an ABAWD received SNAP benefits for the full benefit month while not: (1) exempt from the three-month time limit; (2) fulfilling ABAWD work requirement; (3) Covered by a waiver of the ABAWD time limit; or (4) meeting an 8% exemption.