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S N A P M A N U A L

288 Chapter 29 Determination of State Agency Program Performance 2 9 . 1 A G E N C Y P R O G R A M P E R F O R M A N C E USDA, FNS will determine the efficiency and effectiveness of a State's administration of SNAP by measuring: (A) State compliance with the standards contained in Food and Nutrition Act, regulations, and the State Plan of Operation; and (B) State efforts to improve SNAP operations through corrective action. This determination will be made based on: (A) Reports submitted to FNS by the State; (B) FNS reviews of State Agency operations; (C) State performance reporting systems and corrective action efforts; and (D) Other available information such as Federal audits and investigations, civil rights reviews, administrative cost data, complaints, and any pending litigation.

2 9 . 2 S T A T E A G E N C Y E R R O R R A T E S FNS will estimate the State Agency's error rates based on the results of QC review reports. The Agency's active case error, payment error, under-issuance error, and negative case error rates will be estimated as follows: (A) Active case error rate. The active case error rate will include the proportion of active sample cases which were reported as ineligible or as receiving an incorrect allotment; (B) Payment error rate. The payment error rate will include the value of the allotments over- issued, including those to ineligible cases, and the value of allotments under-issued for those cases included in the active error rate. (C) Negative case error rate. The negative case error rate will be the proportion of negative sample cases which were reported as having been eligible at the time of denial, suspension or termination. Chapter 29