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261 • If the client indicates that the retailer has accessed funds incorrectly (double debiting of account, cashier issue), contact the SCEBT office. The SCEBT office will review all available information/findings and assist in facilitating replacement of funds by the retailer; • If the client indicates that funds were accessed by others after the client has received the card (stolen wallet for example), the client should file a police report and seek replacement from the individual who has committed the thief through the judiciary process. • If the client has received an expedited EBT card at the county office that was linked to another’s case, contact the SCEBT office. The SCEBT office with facilitate in making the correct client whole. Project Fair funding may be used to cover such corrections, if the balance in the account of the client who used the other client’s benefits is not sufficient. If a determination is made that replacement of funds is not appropriate as indicated above, the household will be advised of his/her right to a fair hearing. The SCEBT will represent the Agency in fair hearings regarding such EBT activities. If the fair hearing officer rules in favor of the household, the household will be entitled to a restoration of the lost benefits taken from the EBT account. A copy of the fair hearing decision documentation and other relevant documents will be filed in the electronic case record. Economic Services staff will authorize a restoration of these benefits in a whole-dollar amount. These benefits will be entered on CHIP UNAU screen.

2 2 . 7 R E L O C A T I O N O F S N A P H O U S E H O L D S T O O T H E R S T A T E S Households relocating to other States may use their EBT card in these States for the remaining benefits in their account.

2 2 . 8 A U T H O R I Z I N G R E P L A C E M E N T S F O R H O U S E H O L D M I S F O R T U N E S Household misfortune is defined as an isolated personal disaster such as fire and flooding which destroys or substantially damages food purchased with SNAP benefits. Upon receiving a request for replacement of SNAP benefits and/or food purchased with SNAP benefits in a household misfortune, Economic Services staff must:

(A) Determine if the benefits were validly issued. (B) Determine if the report of the loss was made timely (i.e., within 10 days of the reported destruction). (C) Ensure that a DSS Form 1634B, Affidavit of Loss Due to a Household Misfortune, is completed and signed by a responsible household member. (D) Determine if the loss was due to a household misfortune. Household misfortune is defined as being caused by an occurrence such as power outage, flood, fire, etc. but does not include