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256 2 2 . 3 A G E N C Y R E S P O N S I B I L I T I E S F O R S N A P I S S U A N C E (1) Application registration clerk responsibilities

The application registration clerk is responsible for identifying the Primary Information (PI) person for the household at application registration. PI designation at the time of the SNAP application is mandatory. The person named PI at registration will be the individual who is responsible for receiving the SNAP benefits for the household. The PI's name will appear on the EBT card. Anytime the PI is changed, access to the case benefits is changed. It is important that the correct individual with his/her name as it appears on the Social Security card is designated as PI at the time of application registration. If the first name on the DSS Form 3800, Temporary Assistance for Needy Families (TANF) Application Supplemental Nutrition Assistance Program (SNAP) Application Refugee Cash Assistance (RCA) Application, and the signature of the person that signs the DSS Form 3800 is the same, then that person will be designated the PI. If the name and signature do not match, then the person that signs the application (if not the authorized representative) will be designated the PI.

It is mandatory that same day registration of applications and reapplications be done to: (A) Ensure timely number assignment (B) Ensure household access to EBT benefits (C) Minimize the effect on case processing time frames. (2) Economic Services worker responsibilities

The Economic Services worker is responsible for the following actions:

(A) Explaining EBT to the applicant/recipient during the interview.

This explanation includes:

• EBT • EBT purchases • Balance inquiry • PIN protection/replacement • Card replacement • Authorized card users • Recipient help lines • Recipient rights