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227 (C) Assist the household in completing and submitting the appeal and preparing the case, if necessary.

(D) Inform the household of any available free legal services including the name, address and phone number of the office.

(E) Explain continued benefits. See Section 18.3 Continuation of Benefits.

(F) If the household informs an Economic Services worker of their wish to request a fair hearing, they must complete and forward the DSS Form 2633, Request for Fair Hearing, to the Office of Administrative Hearings (OAH) within two working days.

(G) Make the case file available, provided that confidential information, such as names of individuals who have disclosed information about the household without its knowledge or the nature or status of pending criminal prosecutions is protected from release. If essential to the hearing, this information may be subpoenaed by the household. Provide a free copy to the household the portions of the case file that are relevant to the hearing.

(H) Request the Office of Administrative Hearings to subpoena documents or witnesses at least 14 days in advance of the hearing. The county office assumes responsibility for any subpoena fees charged unless requested by the household.

(I) Represent the Agency at the hearing (face-to-face through Microsoft Teams video conferencing or telephone) AND

(J) Implement the hearing decision within 10 days of the final decision and notify the household or his/her representative in writing of the action taken. See Section 18.11(5) Implementation of Fair Hearing Decisions. (2) Responsibilities of the Economic Services supervisor

The Economic Services supervisor has the following responsibilities regarding procedures for fair hearings: (A) Review proposed case action when the household requests a fair hearing to ensure that the issue cannot be resolved without a fair hearing. (B) Ensure that the pre-hearing conference is scheduled. (C) Participate in the pre-hearing conference with the household and resolve the appealed issue, if possible. (D) Attend the fair hearing and participate to ensure that relevant evidence and testimony are presented, AND (E) Ensure that appropriate action is taken timely to implement the decision. See Section 18.11 (5) Implementation of Fair Hearing Decisions.