Page 22

S N A P M A N U A L

22 identification, if any, of potential or actual patterns of deficiencies in local offices or throughout the State, and any identification of causes of these problems. USDA FNS will monitor the Agency’s compliance with these requirements.

1 . 7 C O N F L I C T S O F I N T E R E S T As Economic Services (ES) workers, it is important to be aware of situations in which a conflict of interest exists. Economic Services workers should not take action on any case involving a person related to him/her or any case where a conflict of interest exists. This includes the worker’s own case and the cases of relatives, friends, co-workers, known associates and people in which the worker has a conflict of interest. If the Economic Services worker discovers a case while in South Carolina Office Scanning Application (SCOSA) or interview rotation that falls under this rule, the worker must notify his/her supervisor of the potential conflict of interest so that the appropriate action can be taken. To clarify, an Economic Services worker cannot take the following actions (please note that this list is not all inclusive): o Accessing the case for any reason including to review it; o Updating the address; o Carcing the case to anyone; o Making any change that affects the eligibility determination; o Making case notes; and o Making collateral contacts. An Economic Services worker is a worker in one of the following positions: o Administrative o Case management o Certification/Eligibility o Employment & Training (E&T) o Workforce Consultant o Any other personnel who has access to any Economic Services system, database or web platform used in the determination of eligibility for public assistance programs.