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6.7 NOTIFYING CLIENTS AND PROVIDERS OF TRANSFERS When a client is approved to transfer, the previous provider will be notified of the client’s last authorized day of service (always a Sunday) via a Transfer Letter. The Transfer Letter will be sent to the client and the provider from whom the client is transferring. The client is instructed at the time they request a transfer that in order for services to be authorized for a new provider, the Control Center must receive a connection form in advance of the client starting services with the new provider. If the new provider begins serving the client before the effective date of transfer, the client is responsible for the full cost of the services prior to authorization.

Due to child care providers being paid in advance of service delivery, when a client requests a transfer, payments may have already been made past the effective transfer date. In those cases, the transfer should be processed, and a receivable adjustment be completed from the effective transfer date to the last paid date. Upon completion of the receivable adjustment, the connections will be inserted to cover the time adjusted.

6.8 TANF CLIENT MOVES TO ANOTHER COUNTY For TANF cases only, when a client moves to another county, the child care worker in the former county must indicate that the child has moved and notify the eligibility worker. If services are to continue in the new county, the eligibility worker will notate the memo field that the client has moved, update the mailing address and process a transfer between providers. If there is time remaining in the approved 12-month eligibility period the services should continue through the end of the 12 month eligibility period so the client can continue receiving services at the same level as originally approved.