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Child Care Scholarship Policy Manual 15

6.7 NOTIFYING CLIENTS AND PROVIDERS OF TRANSFERS ........................................................................................ 163 6.8 TANF CLIENT MOVES TO ANOTHER COUNTY ...................................................................................................... 163 6.9 SITUATIONAL CHANGES WITHIN THE ELIGIBILITY PERIOD .................................................................................. 164 6.10 TERMINATION OF SERVICES TO CLIENTS ............................................................................................................ 169 6.10.1 WHEN A PROVIDER STOPS SERVING A CLIENT .................................................................................................... 169 6.10.2 TERMINATION OF A CLIENT AND WRITTEN NOTIFICATION ................................................................................ 170 6.10.3 NOTIFYING CLIENT AND PROVIDER OF TERMINATION ....................................................................................... 171 6.11 CLIENT COMPLAINTS ........................................................................................................................................... 171 6.12 END OF SERVICE NOTIFICATION .......................................................................................................................... 172 6.13 CLOSE OUTS......................................................................................................................................................... 172 6.14 SYSTEM GENERATED LETTERS ............................................................................................................................. 173 7.1 PAYMENT INFORMATION .................................................................................................................................... 175 7.1.1 PAYMENT METHODS ............................................................................................................................................. 176 7.1.2 REQUESTS FOR PAYMENT ..................................................................................................................................... 177 7.1.3 HAND-DELIVERED SVL’S ........................................................................................................................................ 178 7.1.4 PAYMENT INSTRUCTIONS ..................................................................................................................................... 178 7.1.5 PROVIDER CHECK PICKUP ..................................................................................................................................... 179 7.1.6 PROVIDER ADJUSTMENTS .................................................................................................................................... 179 7.1.7 TAX LIENS AND LEVIES .......................................................................................................................................... 180 CHAPTER 8 APPEALS and FAIR HEARINGS .......................................................................................................................... 181 8.1 The Client Appeal ........................................................................................................................................................... 181 8.1.1 APPEALS/FAIR HEARINGS ..................................................................................................................................... 182 8.1.2 PROVIDER APPEALS .............................................................................................................................................. 182 8.1.3 CONNECTING CLIENTS DURING AN APPEAL ........................................................................................................ 183 8.1.4 STAFF ROLES IN APPEALS/FAIR HEARINGS ........................................................................................................... 183 Chapter 9 Program Integrity ........................................................................................................................................... 185 9.1 DESK REVIEW PROCESS ............................................................................................................................................. 185 9.2 IMPROPER PAYMENTS .............................................................................................................................................. 186 9.3 REPORTING/INVESTIGATING MISUSE ............................................................................................................................. 186 9.4 MISUSE OF SERVICES ....................................................................................................................................................... 186 9.5 DETERMINATION OF MISUSE .......................................................................................................................................... 188 9.6 FRAUD ........................................................................................................................................................................ 188 9.7 SYSTEM REPORTS ....................................................................................................................................................... 189 9.8 INTERNAL AUDITS AND CLIENT CALLS ............................................................................................................................ 190