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For a file with an existing password: o Verify provider’s FEIN or SSN in order to access the file. o Verify the provider’s mailing address.

Ask the provider to verify their password. o If the password is correct, proceed with the call. o If the password is not correct: Advise the provider that they will have to supply a copy of their driver’s license along with a request to change the password via mail or fax before the password can be changed and before further information can be given. NOTE: Child care providers that want to receive their SVL online must have an established password in order to set up the online account.

5.7 PROVIDER SELECTIONS AND TYPES A provider is selected by an individual client after the client is determined eligible, funded, and notified that they may choose a provider. A client is given a wide range of child care options, including: o Center-based care o Family child care home (FCCH) o Group child care home (GCCH) o Church or synagogue o School o Employer o Care by a Family, Friend, or Neighbor. The client may request to receive a list of enrolled ABC Quality providers to assist them with choosing a provider, or may visit www.scchildcare.org or www.abcquality.org. The client may choose a provider from the list or any provider willing to participate and enroll in the Child Care Scholarship Program. The provider must complete certain documents which are required before they can be authorized to serve a child and receive reimbursement. The types of providers are: o Level A, B and C or P o Non-related Family, Friend, and Neighbor Care Out of child’s home (FNO) o Non-related Family, Friend, and Neighbor Care In the child’s home (FNI).