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Describe how E&T case managers coordinate with other staff and services. Coordination can involve tracking E&T participation, sharing information that may be relevant to participation in E&T (e.g. information related to good cause or a work exemption), and referral to additional services. QUESTION RESPONSE FIELD How do E&T case managers coordinate with: SNAP eligibility staff Via email, direct communication with E&T staff How do E&T case managers coordinate with: State E&T staff Via email, direct communication with E&T staff How do E&T case managers coordinate with: Other E&T providers Through LISC, monthly provider knowledge share, direct email, or phone communication How do E&T case managers coordinate with: Community resources Through LISC, monthly provider knowledge share, direct email, or phone communication How does the State agency ensure E&T participants receive targeted case management services through an efficient administrative process, per 7 CFR 273.7(c)(6)(ii)? Annual compliance audits. Include a review of the case management process at each agency. Review of expectations and requirements at Provider Knowledge share. RI DHS and LISC have organized and offered 2 case management trainings through RQI to ensure consistency in approach. Case notes are maintained by DHS SCW in E&T and by each provider program which include case management activities. QI review is done through DHS SNAP Program How do your offered case management services support the participant in the E&T program and provide activities and resources that help the participant achieve program goals? Once a participant is connected to the CBO for E&T, the individual is provided with the necessary case management services. E&T SCWs and ETs also assist the E&T providers by offering direct assistance if the participant is experiencing issues with their SNAP case. Communication is frequent between all. The Assistant Administrator oversees all assistance and communication between DHS and providers in these situations. Communication can include the following topics: Customer Portal issues, Paperwork/recert information that the Customer needs to provide, Childcare application processing, questions about eligibility for an individual. LISC is copied on all communication as well. How does the SNAP State agency ensure the case management services offered do not act as an impediment to successful participation in E&T? Annual compliance reviews include a discussion, review and best practice information of case management services. 1/29/26, 9:35 AM State Plan RI FY26 - Original Submission https://dam-fns.usda.gov/sites/default/files/microsite/snapet-rify26stateplan//index.html 25/89