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K. EI programs shall cooperate with the lead agency by providing full access to all records and personnel involved. L. The lead agency will review all relevant information and determine whether there has been a violation of a requirement of the Rhode Island Early Intervention system and will issue a written decision within sixty (60) days. A time extension may be permitted only if exceptional circumstances exist with respect to the complaint or if the parent and the EI provider agree to extend the time to engage in mediation. M. The written decision will address each allegation in the complaint and will contain the following: 1. Findings of facts and conclusions: 2. The reasons for the final decision; 3. The procedures to effectively implement the decision including corrective actions needed to achieve compliance, negotiations and technical assistance; N. If the lead agency has found that the EI provider failed to provide appropriate services, the lead agency must address corrective actions required to correct the cause of the complaint. This includes corrective actions required of the system or of the EI program which impact the future provision of service for children with disabilities and their families, and compensatory services or monetary reimbursement as appropriate to the needs of the child and the child’s family. O. Final decisions are binding and enforceable. The lead agency may monitor the EI provider regarding implementation of corrective actions and if corrective actions are not implemented the lead agency may terminate the EI provider’s certification agreement. P. If an issue is raised in the written complaint, or there are multiple issues in which one or more are also part of a due process hearing request, the issue(s) must be set aside until the conclusion of the due process hearing. The remaining issues must be resolved using the written complaint time limits. Q. If an issue is raised in the written complaint, which has already been decided in a due process hearing, the previous decision is binding and the complainant must be so informed. R. A written complaint alleging a failure of the EI provider to implement a decision made pursuant to a “Request for Due Process Hearing” must be resolved by the lead agency. S. If a parent is not satisfied with the final decision issued by the lead agency, a “Request for a Due Process Hearing” may be filed by the parent if the written