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(4) In Rhode Island, consent is not required to bill private insurance because of specific protections provided in state statute and federal law. However, notification prior to the initial use of the parent’s private insurance is required as well as consent to release personally identifiable information for billing purposes. (For parents with public insurance, consent to release personally identifiable information was provided upon enrollment in Medicaid). Consent to release personally identifiable information can be revoked at any time without the risk of losing Early Intervention services. L. If an infant or toddler or parent is enrolled in a public benefits or public insurance program, written parental consent is not required because the use of these benefits to pay for Part C services does not: 1. Decrease available lifetime coverage or any other insured benefit for the child or parent; or 2. Result in the child’s parents paying for services that would otherwise be covered by public benefits or insurance; or 3. Result in any increase in premiums or cancellation of public benefits or insurance for the child or parent; or 4. Risk the loss of eligibility for the child or the child’s parents for home and community-based waivers based on total health-related costs. 5. Prior to the initial use of private or public insurance, the EI provider must provide families with the following: a. Procedural safeguards including the right to participate in mediation; request a due process hearing; or file a state complaint; b. Written notice related to the use of private insurance and Medicaid. 1.14 Resolving Complaints A. The Rhode Island EOHHS, as lead agency, is responsible to review, investigate and act on any complaints or allegations of noncompliance with Part C of IDEA or with Rhode Island Early Intervention Certification standards, policies, or procedures by a certified Early Intervention Provider. The complaint procedure is publicly available on the EOHHS website. B. Any public agency, public employee, parent, private individual or organization may file a written complaint alleging that there has been an instance of noncompliance with IDEA Part C or with Rhode Island Certification Standards, policies, or procedures by any certified Early Intervention Provider.