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b. A written explanation of enrollment options including information about the applicable service delivery system – RIte Care versus RHP – and choice of participating MCOs therein. c. Upon requested, an indication of whether a prospective enrollee’s existing physician is a participant in each of the respective MCOs. d. Non-biased enrollment counseling through the Contact Center or a Navigator. e. A chart comparing participating MCOs. f. Detailed instructions on how to enroll. g. Full disclosure of any time limits and consequences for failing to meet those time limits. h. Access to interpreter services. i. Notification in writing of the right to challenge auto-assignment for good cause through EOHHS. 3. Non-biased enrollment counseling – Non-biased enrollment navigators who are not affiliated with any participating MCO help enrollees choose an MCO and a primary care provider (PCP) capable of meeting their needs. Factors that may be considered when making this choice are whether an existing PCP participates in a particular MCO, as well as language preferences or limitation, geographic proximity, and so forth. Enrollment navigators are available by telephone or in-person at the Contact Center and DHS offices during regular hours of operation. They also are available in-person and by telephone at these locations to assist enrollees who would like to change MCO, such as, during open enrollment or due to good cause). 4. Voluntary selection of MCO – Prospective enrollees are given fourteen (14) calendar days from the completion of their eligibility determination to select an MCO. All members of a family must select the same MCO. If an individual or family does not select an MCO within the time allowed, the individual or family is automatically assigned to an MCO. 5. Automatic assignment into an MCO – The State employs a formula, or algorithm, to assign prospective enrollees who do not make a voluntary selection into an MCO. This algorithm considers quality and financial performance. 6. Requests for reassignment – Medicaid enrollees who have selected an MCO voluntarily or have been auto-assigned may request to be reassigned within certain limits. Such requests are categorized as follows: