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5. Adhering to the EPSDT periodicity schedule for members under age twenty-one (21). B. In addition, the MCO retains responsibility for monitoring PCP actions to ensure they comply with health plan and Medicaid program policies. 2.15 Service Accessibility Standards A. The service accessibility standards which the health plan must meet are: 1. Twenty-four (24) hour coverage; 2. Travel time or distance; 3. Days to appointment for non-emergency services. B. In addition, MCOs must staff both a member services and a provider services function. 1. Twenty-Four Hour Coverage – The MCO must provide coverage, either directly or through its PCPs, to members on a twenty-four (24) hours per day, seven (7) days a week basis. The MCO must also have available written policy and procedures describing how members and providers can contact it to receive instruction or prior authorization for treatment of an emergent or urgent medical problem. 2. Travel Time – The MCO must make available to every member a PCP whose office is located within twenty (20) minutes or twenty (20) miles driving time from the member's place of residence. Members may, at their discretion, select PCPs located farther from their homes. 3. Appointment for Non-Emergency Services – The MCO must make services available within twenty-four (24) hours and seven (7) days per week, including services for mental health and substance use disorders for treatment of an urgent medical problem. The MCO must make services available within thirty (30) days for treatment of a non-emergent, non- urgent medical problem. This thirty (30) day standard does not apply to appointments for routine physical examinations, nor for regularly scheduled visits to monitor a chronic medical condition if the schedule calls for visits less frequently than once every thirty (30) days. Non- emergent, non-urgent mental health or substance use appointments for diagnosis and treatment must be made available within ten (10) days. 4. Member Services – The MCO must staff a member services function operated at least during regular business hours and responsible for the following: