Page 5

paper applications or applying through the online portal. A list of these application entities is available from the Contact Center or online by visiting the EOHHS website (www.eohhs.ri.gov ). 3.1.5 Completing and Submitting the Application A. In general, the process of completing and submitting an application proceeds in accordance with the following: 1. Account Creation – To initiate the application process, the applicant, agency or Contact Center representative, or application entity assisting the applicant, must create a login and establish an account in the eligibility system. a. The applicant must provide personally identifiable information for the purpose of creating an online account and establishing identity during this process. Verification of this information is automated through the Federal data hub (see Part 30-00-5 of this Title). Documentation verifying identity may be required if the automated verification process is unsuccessful. Acceptable forms of identity proof include, but are not limited to, a driver’s license, school registration, voter registration card. Documents may be submitted via mail, fax, on-line upload, to a DHS Office, or the HSRI. (See Part 30-00-5 of this Title for additional information). b. Once identity is verified, the Medicaid agency must conduct account matches to determine whether the applicant or members of the applicant’s household have other accounts or are currently receiving benefits. It is the State’s responsibility to resolve account matching issues and notify the applicant of any necessary actions. 2. Account Duration – An application account is open for a period of ninety (90) days. Applicants must restart the process if they have not completed and submitted an application within that period. a. Applications may be started at any time. Once started, progress can be saved at any point and the application returned to at a later time. Incomplete applications not submitted within ninety (90) days are automatically deleted in the eligibility system. b. Eligibility determinations for Medicaid. Determinations must be made within thirty (30) days from the date the completed application is received. The application remains open after that period if the State or its eligibility designee (DHS) or agents (application entities) are responsible for delays in the eligibility determination.