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BEP forges strong relationships with our partners through frequent communication. BEP provides each contracted E&T partner a single point of contact, SPOC, for policy and other programming questions, but also specialist contacts for CWDS and invoicing questions. We build rapport through visiting the programs to establish a presence and to reinforce communication channels. Describe how the State agency shares new policies, procedures, or other information with the intermediary or other E&T provider. BEP communicates with E&T partners through a variety of communication channels. BEP holds onboarding sessions for new E&T contractors to discuss policies and procedures as well as CWDS data entry in a two-day training. Other contracted partners are invited to participate as a refresher. CWDS data-entry refreshers are held on a quarterly basis for all contracted partners. Technical Assistance calls happen on a weekly, bi-weekly, monthly, or quarterly basis as appropriate depending on the audience and context. Each of the three E&T contracted program groups (SNAP JETS, SNAP KEYS, and SNAP EARN) receive an updated comprehensive program manual at the beginning of each program year. Policies announced during the program year are disseminated to E&T contractors through Contractor Letters, emails, and/or other technical assistance meetings. Monitoring visits are also used to discuss new policies and initiatives. Describe how the State agency, intermediaries, and E&T providers share participant data and information. Include the names of any MIS systems (or other modes of communication) used. On the local level, each CAO has IMCWs that enroll voluntary or ABAWD participants in SNAP E&T. A basic intake assessment is conducted by the IMCW to determine which SNAP E&T contractor is most appropriate for the participant. An Employment Development Plan (EDP) is created to identify participant needs and goals as they move toward obtaining employment. As those needs change, and at a minimum of every 12 months, the plan is updated. The EDP is supplemented by a more comprehensive assessment – sometimes called a service plan or Individualized Employment Plan (IEP) – which is completed by the SNAP E&T contractor. CAOs and E&T contractors regularly share copies of EDPs and other assessments with each other via email. Each CAO has an E&T Ombudsman who the contracted programs in that county may reach out to by phone or email at any time for technical assistance with local issues. In addition, CAOs have regular Direct Service Team (DST) meetings with each E&T contracted program (to review specific participant-related issues including special allowances, good cause, or other necessary issues), Local Management Committee and supportive service providers. CWDS includes digital interfaces for E&T contractors, participants, and employers and acts as the system of record. SNAP E&T requires contractors use CWDS to track participation in all components, as well as case management. CWDS’s participant-facing interface, known as Job Gateway, includes built-in resume development and job search tools, and is one method DHS uses to deliver supervised job search and job search training components to participants. E&T contractors enter case notes in CWDS, which may then be reviewed by other contractor staff members, select IMCWs, and the SNAP E&T Policy Unit. Additionally, eCIS, the eligibility management information system, is linked to CWDS via an overnight batch process, allowing the CAOs and contracted providers to share updates concerning participants. In addition, at least one staff person at each CAO is authorized to directly access CWDS to review cases and case notes entered by contracted programs. IMCWs comment on each contact with a participant through case narratives in eCIS. Case narratives may be reviewed by other IMCWs as well as the SNAP E&T Policy Unit. If the State uses a MIS system, describe the E&T related data that is tracked and stored in those systems (e.g. referrals, noncompliance with program requirements, provider determination, etc.), and whether the system(s) interact with each other. The PA DHS Data Warehouse houses data from eCIS, which is the management information system for SNAP eligibility. The Data Warehouse and eCIS also house migratory data from CWDS, which is the data-entry system for contracted E&T providers. Eligibility workers enter referrals into eCIS, which are transmitted to CWDS. E&T providers receive and accept referrals in CWDS, then enter participation data into CWDS which includes: hours of participation, components engaged in, receipt of case management, (non)compliance, and component- and program-level outcomes (including unsuccessful outcomes which trigger a provider determination). In addition, the Data Warehouse tracks issuances of Special Allowances for Supportive Services. eCIS also transmits information regarding the loss of SNAP eligibility to CWDS to inform E&T providers when an individual has become ineligible under the SNAP E&T funding stream. Describe the State agency’s process for monitoring E&T providers’ program and fiscal operations. Include plans for direct monitoring such as visits, as well as indirect monitoring such as reviewing program data, financial invoices, etc. 1/29/26, 9:34 AM State Plan PA FY26 - Original Submission https://dam-fns.usda.gov/sites/default/files/microsite/snapet-pafy26stateplan//index.html 11/386