Support Pass-Through Coordinator Responsibilities

The following are functions of the SPT coordinator:

To provide assistance to income maintenance caseworkers (IMCWs) in resolving SPT issues

To act as the liaison between the CAO and the BCSE field offices

To ensure that CAO staff is familiar with the identity of the SPT coordinator and their alternate (who is responsible when the SPT Coordinator is absent)

To ensure that appropriate CAO staff is trained in and knowledgeable about the SPT program.

The following are specific responsibilities of the SPT coordinator:

Serve as the key resource person for the SPT Program and as the liaison between the CAO and the BCSE field office

Review all SPT systems issues that cannot be resolved by the IMCW or the first-line supervisor

Ensure that all appropriate systems are inquired and reviewed before contacting the BCSE field office

Review all PA 364 and PA 207 SPT requests

Update eCIS with new addresses on closed cases to ensure that reissuance and replacement checks are sent to appropriate locations

Assist appropriate staff to ensure that SPT replacement payments are issued timely . (Treasury cannot assist clients or provide information about replacement s )

Develop familiarity with all SPT systems reports, including the CSP040 Reject Report

Provide answers to IMCWs' and first-line supervisors' questions on SPT issues

Assist CAO staff at SPT hearings as required.

The BCSE receives the request for fair hearings and notifies the CAO if the issue is SPT. The CAO is responsible for SPT prehearing conferences and hearings. The CAO must notify the BCSE area office if the support agent must attend either the conference or the hearing. The CAO is copied on the scheduling letters from the Bureau of Hearings and Appeals (BHA). The CAO must copy the BCSE area office on any briefs or file notes from the conference or hearing.

Before attending the prehearing conference, the SPT coordinator must do the following:

Review PACSES payment history , and e CIS S NAP, Cash, and Medical Assistance Benefit History and SNAP, Cash, and Medical Assistance Transcript screens for the months affected by the appeal to verify if any SPTs were issued .

Make a printout of the screens to take to the prehearing conference.

Before attending the SPT hearing, the SPT coordinator must do the following

Review PACSES payment history .

If information comes up during a hearing that requires input from a BSCE agent and the Agent is not required to attend, request that the hearing be rescheduled so that the agent can participate.

Updated May 3, 2024, replacing February 8, 2013