123.8 Client Whose Whereabouts Are Unknown

If a recipient’s whereabouts are unknown and the post office has returned agency mail, the CAO must do the following:

Review the record including Case Comments and Imaging for a new address.

If nothing in the record indicates a new address, the CAO will attempt to contact the household by phone to confirm the address and update the address and complete all appropriate actions if confirmation is made.

If the CAO could not confirm the address by phone, the CAO will send a PA 253 Pending Verification letter to the address on file. The CAO will also send a CACLET letter through the Correspondence Notice module to the forwarding address if available on the returned mail to request the recipient contact the CAO to confirm the address.

If the individual confirms or provides an updated address, the CAO will update the case and complete appropriate actions.

If the recipient does not confirm or provide an updated address by the due date on the pending letter, the CAO should close the budget with an 042 advance notice to discontinue.

55 Pa. Code § 133.4(c)(2)(vi)

Updated October 29, 2024; replacing September 21, 2012