108.10 Safeguarding Information: The FVI and Other Safety Measures

CAO's must maintain client privacy and safeguard all domestic violence information to the fullest extent permitted by law. If domestic violence is suspected or disclosed, find a private place to talk, refer victims /survivors to appropriate services, and explore the need for and assist the client in obtaining a good cause waiver of one or more TANF requirements. Ask the CAO director for help if no private space is available.

55 Pa. Code § 105.1

When an individual claims DV, the CAO will answer “Yes” to the DV question in eCIS, which places the DV indicator in the case record. The CAO also completes the DV screen.

In addition, the DRS and court are mandated by Federal and State laws and regulations to maintain confidentiality and ensure appropriate use of all information concerning child support applicants/recipients. DRS staff are trained on domestic violence and the Family Violence Indicator (FVI) through the Pennsylvania Child Support Enforcement Training Institute. A signed security agreement must be obtained from each DRS employee prior to permission being granted to access the Pennsylvania Child Support Enforcement System (PACSES).

Neither the CAO nor the DRS shall access a DRS file unless access to the file is needed in the performance of their duties.

55 Pa. Code § 108.16(b)(2)