104.41 Interviewing the Applicant/Recipient

Personal interview may be conducted in the CAO or by phone.

The setting chosen for conducting an interview will be that which best serves the purpose of the interview and is most satisfactory for the applicant and the agency. The CAO should give the greatest consideration to the phone interview first before choosing interviews in the CAO.

The following factors are weighed in choosing the setting:

Privacy

Freedom from distraction

Physical condition of the applicant

Child care and similar responsibilities

Distance from the applicant’s home to the office

Availability and cost of transportation

55 Pa. Code § 125.24(a)(1)(ii)

Rarely, if ever, should the setting be the home of the individual . Management approval is required before any home visit is made to conduct a personal interview.