103.31 Client Rights
An individual has the right to:
Bring to interviews anyone they choose to review the case or represent him or her at a hearing.
Have an applicant interview within 13 calendar days of the date they complete and completes and signs the application.
55 Pa. Code § 125.24(b)(9)
55 Pa. Code § 125.24(c)
Have an eligibility decision within 30 calendar days of the date they complete and completes and signs the application.
55 Pa. Code § 125.24(c)(1)
55 Pa. Code § 125.24(c)(7)(v)
Receive a written notice that explains an eligibility decision or a change in benefit amount.
55 Pa. Code § 125.1(k)
55 Pa. Code § 133.4(a)
Be treated with dignity and respect.
55 Pa. Code § 121.1
55 Pa. Code § 121.3(a)(2)(ii)
Receive services without discrimination.
55 Pa. Code § 107.1(b)
Have a home visit if they are unable to come to the CAO. (See Section 104.41 ).
55 Pa. Code § 125.24(a)(1)(ii)
Have information provided to the CAO kept confidential.
55 Pa. Code § 105.1
55 Pa. Code § 125.24(c)(4)
Appeal and have a fair hearing if they are dissatisfied with any agency action or failure to act or believes they have been discriminated against.
55 Pa. Code § 125.24(c)(6)
Examine the case record and DHS regulations and procedures.
55 Pa. Code § 105.5(a)
Claim good cause from pursuing a determination of paternity and establishment of support .
55 Pa. Code § 187.23(d)(4)
Register to vote. (See Supplemental Handbook, Chapter 980 ) .
42 U.S.C. § 1973gg-5(a)(2)(A)
Use family or friends as interpreters or transliterators, rather than CAO-appointed certified professionals, if a deaf or hearing-impaired person needs the service.
Exception: The CAO must arrange for an official interpreter or transliterator for fair hearings. See Supplemental Handbook, Section 880.2 , for procedures for deaf and hearing-impaired persons and Supplemental Handbook, Section 870.2 for use of interpreters or transliterators for hearings.