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If an incorrect email or SSN is entered, you will be redirected to the Contact Us page. This means the information you entered is not what we have on file and you will be required to call the UC Service Center to update your account information. FORGOT USERNAME AND PASSWORD You may also choose “Option 3 – Forgot User Name and Password” to reset your password and retrieve your username simultaneously. This process will follow the same steps shown in Options 1 and 2. Select an option to retrieve your User Name and/or Password Option 1 - Forgot Password If you have forgotten your password, please click retrieve password. You will be prompted for information about your account, and when matched, you will establish a new password then have access to your account. Option 2 - Forgot User Name If you have forgotten your User Name, please click retrieve User Name. You will be prompted for information about your account and when matched, you will establish a new password then have access to your account. Option 3 - Forgot User Name and Password If you have forgotten your user name and password, please click retrieve both. You will be prompted for information about your account, and when matched, you will establish a new password then have access to your account. Pennsylvania Unemployment Compensation Handbook 20