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If the information matches you will be permitted to change your password. Enter and confirm your new password and click “Submit.” Once successfully updated you will receive an onscreen confirmation message. Reset Password From Email Link *Indicates required fields For help click the information icon. Reset Password Your information has been verified. We recommend you reset your password to complete the retrieval process. Enter you new password below and then click Save. Username: *Enter New Password: Enter Password (8 - 18 characters, and must include at least one uppercase letter, one lowercase letter, one number and one special character. Allowable characters are # @ $ ^ . * _ +) *Confirm New Password: Submit Your Password has been reset. Click here to return to the Home page If an incorrect email or SSN is entered, you will be redirected to the Contact Us page. This means the information you entered is not what we have on file and you will be required to call the UC Service Center to update your account information. USERNAME RETRIEVAL The screens below illustrate the steps you would take if you forgot your user name using “Option 2 – Forgot User Name.” Select an option to retrieve your User Name and/or Password Option 1 - Forgot Password If you have forgotten your password, please click retrieve password. You will be prompted for information about your account, and when matched, you will establish a new password then have access to your account. Option 2 - Forgot User Name If you have forgotten your User Name, please click retrieve User Name. You will be prompted for information about your account and when matched, you will establish a new password then have access to your account. Option 3 - Forgot User Name and Password If you have forgotten your user name and password, please click retrieve both. You will be prompted for information about your account, and when matched, you will establish a new password then have access to your account. Pennsylvania Unemployment Compensation Handbook 18