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71 PENNSYLVANIA UNEMPLOYMENT COMPENSATION LAW PENNSYLVANIA UNEMPLOYMENT COMPENSATION LAW PENNSYLVANIA UNEMPLOYMENT COMPENSATION LAW

(ii) The department shall, to the extent possible, utilize the upgrades

to automate the processes regarding claim review and

determination.

(iii) The implementation and deployment of the upgrades shall

prioritize the generation of efficiencies throughout the

unemployment compensation system, while maintaining an

adequate level of service for claimants and employers.

(iv) The technological upgrades shall generate operational efficiencies

by reducing the need for claimants to contact unemployment

compensation service centers via telephone, including augmenting

the ability of claimants to amend claim information and submit

required information via the department's publicly accessible

Internet website or other electronic means without requiring

telephone contact with a service center.

(v) The department shall attempt to reduce the overall costs to

administer the unemployment compensation system by at least

twelve per centum (12%).

(6) The Benefit Modernization Advisory Committee is established to advise

the department regarding the implementation and deployment of

technological upgrades to the delivery system for unemployment

compensation benefits. The following shall apply:

(i) The advisory committee shall consist of the following members:

(A) Three employes of the department who will regularly utilize

the technological upgrades, appointed by the secretary.

(B) An information technology professional, appointed by the

chair of the Labor & Industry Committee of the Senate.

(C) A representative of organized labor, appointed by the

minority chair of the Labor & Industry Committee of the

Senate.

(D) A representative of a group representing employers,

appointed by the chair of the Labor & Industry Committee

of the House of Representatives.