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ENERGY ASSISTANCE PROGRAMS
Section Three: Payment Types Intake, Operations & Policy Manual
Program Year 2026 66 through one cycle to verify work was completed in a workmanlike manner and according to the manufacture’s recommendations. 8. Invoice: Each heating/cooling equipment repair/replacement must include an invoice for all work completed. At a minimum, the invoice must indicate the site address of the work, date, include details regarding work completed, and a total amount due. The invoice must be approved by an authorized agency staff member. 9. Data Entry: It must be indicated in OPUS, in the payment screen if this payment was a “Restoration” or “prevention” of the home heating system. In some cases, a fuel conversion may be necessary to alleviate crisis or to resolve a health and safety risk. Fuel Conversions should be carefully weighed against other options when assessing a crisis situation. • Health & Safety (LIHEAP Only) – A maximum of $1,000 may be used for energy related household supplies or equipment necessary to alleviate a crisis or to resolve a health & safety risk (excluding heating or cooling equipment installation, repair/replacements). This payment type is not intended to be used for bill payment assistance, general household repairs or construction, energy efficiency measures, or for water/sewer costs. It is also not to be used for other household appliances such as water heaters, stoves, or refrigerators. Considerable effort should be made to supplement LIHEAP funds with other leveraged resources. Please note: This payment type may never be made as a direct pay. • Supplemental Payments - Some agencies may opt to provide payments to households in addition to the benefits listed above. These could include, but are not limited to incentives, co-payments, emergency relief, or targeted assistance. Agencies wishing to utilize this payment option must have approval from OHCS within their local workplan. • Agency Pay- A reimbursement to your agency for goods and/or services purchased for a client. Example: Pre-purchased space heaters and/or fans etc. This is not to be used to circumvent the policies outlined in this manual or the vendor contracts.