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ENERGY ASSISTANCE PROGRAMS

Introduction Intake, Operations & Policy Manual Program Year 2026 3 Table of Contents Program Contacts .................................................................................................................... 2 Introduction............................................................................................................................... 5 SECTION ONE: APPLICATION PROCESS .................................................................................. 6 Confidentiality ............................................................................................................................ 7 Preliminary Household Assessment ........................................................................................... 7 Verification of Identification...................................................................................................... 8 During the Intake ....................................................................................................................... 9 Domestic Violence ................................................................................................................... 10 Avoiding Duplicate Applications............................................................................................. 10 Using Mail-In/Hard Copy Applications .................................................................................... 10 Energy Assistance Program Authorization Requirements ...................................................... 10 ENERGY/WEATHERIZATION ASSISTANCE APPLICATION--- Required Language for Applications .............................................................................................................................. 18 Distribution of Authorization Copies ........................................................................................ 24 Completed Files ........................................................................................................................ 24 Pending Applications ............................................................................................................... 28 Denied Applications ................................................................................................................. 29 Voided Applications ................................................................................................................. 29 Data Entry of Forms ................................................................................................................... 30 Unusual Eligibility Situations ....................................................................................................... 30 Fraud and Determination of Fraud .......................................................................................... 33 Identity Theft .............................................................................................................................. 33 Recovery of Ineligible Assistance ............................................................................................ 34 Declaration of Household Income (DHI) ................................................................................. 34 Self-Employed Clients ............................................................................................................... 35 SECTION TWO: INCOME .........................................................................................................36 Income Definition and Determining Income Eligibility ........................................................... 36 Income and Income Exclusion Chart ...................................................................................... 37 Proof of Income ........................................................................................................................ 49 What Is Not Income: ................................................................................................................. 52