Page 17

ENERGY ASSISTANCE PROGRAMS

Section One: Application Process Intake, Operations & Policy Manual

Program Year 2026 17 possible or presents a hardship for the applicant. In these cases, after updating OPUS with all required information, the worker taking the application must read the disclaimer in its entirety to the applicant. If the applicant agrees that the information submitted is true and accurate to the best of their knowledge, and agrees to the language in the disclaimer, the intake worker would write ‘verbal signature’ on the applicant signature line, the date it was obtained, and sign off as the person who obtained it from the applicant. Electronic Signatures: Electronic signatures are allowable for those circumstances where obtaining a traditional original signature or a verbal signature is either not possible or presents an unreasonable hardship for the client. In these situations, an emailed, faxed, or electronically transmitted document can be accepted. However, the document(s) must be printed and either stamped or marked as ‘Original’ including the date received.

loading…

Page 17

Official source

ENERGY ASSISTANCE PROGRAMS

Section One: Application Process Intake, Operations & Policy Manual

Program Year 2026 17 possible or presents a hardship for the applicant. In these cases, after updating OPUS with all required information, the worker taking the application must read the disclaimer in its entirety to the applicant. If the applicant agrees that the information submitted is true and accurate to the best of their knowledge, and agrees to the language in the disclaimer, the intake worker would write ‘verbal signature’ on the applicant signature line, the date it was obtained, and sign off as the person who obtained it from the applicant. Electronic Signatures: Electronic signatures are allowable for those circumstances where obtaining a traditional original signature or a verbal signature is either not possible or presents an unreasonable hardship for the client. In these situations, an emailed, faxed, or electronically transmitted document can be accepted. However, the document(s) must be printed and either stamped or marked as ‘Original’ including the date received.