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ENERGY ASSISTANCE PROGRAMS

Section One: Application Process Intake, Operations & Policy Manual

Program Year 2026 14 Annual amount: Total calculated income for the year (i.e., monthly amount multiplied by twelve (12) for annual income, quarterly amount multiplied by four for annual income). NOTE: Income that exchanges hands within a household is not counted. Income certification: Household income must be certified at the time of intake (excluding supplemental payments). That certification is valid for a maximum of 60 days. Agencies may require income certification from all households more often. Certification timelines must be consistent for all households, and all completed file requirements (as outlined on page 1.12) must be followed. 32. Program Payment Type: Circle the correct payment type out of the following options: ➢ Regular (Standard) ➢ Roomer/Boarder ➢ Fuel ➢ Crisis ➢ Combo ➢ Heating (Furnace) and Cooling Equipment ➢ Supplemental ➢ Health & Safety ➢ Other 33. Account Status: After documenting the utility account/vendor, circle the utility account status at the time of application. For “Bulk Fuels” (Oil, Wood, Pellets, and Propane): If an applicant has an inadequate supply of bulk fuel, the “Bulk Fuel” option should be selected. If they are out of fuel, the “Bulk Fuel Out” option should be selected. Please note: The “Disconnected” option should only be used when utility service is actually disconnected. ➢ Current ➢ Past Due ➢ Shutoff 1-5 days ➢ Shutoff 0-24 hours ➢ Disconnected ➢ Bulk Fuel ➢ Bulk Fuel Out