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990 Chapter 7:Worker guides • Section 1: Multiple program worker guides (07/2026) Bilingual and multilingual staff are the best resource for serving those who speak or sign languages other than English. All staff have a responsibility and need to review the ODHS Bilingual and Multilingual Staff Roles guidelines. Responsibilities of managers who supervise bilingual and multilingual employees • Understand the standardized bilingual and multilingual proficiency testing process that HR has adopted. • Know the program’s processes for determining business needs for bilingual and multilingual staff. • Have staff upload their language/s for which they receive the differential into Workday Skills and if applicable into ONE system • Utilize the Bilingual and Multilingual Staff- ODHS Only page in the shared ODHS and OHA Language Access Services OWL site as a reference. • Follow all the HR guidelines in the HR Bilingual Differentials page. For all information related to needing interpreters or translation of materials, please refer to the shared ODHS and OHA Language Access Services OWL site https://dhsoha.sharepoint.com/teams/Hub-ODHSOHA-LS. Citizen/non-citizen status This worker guide includes definitions of terms used in citizen/non-citizen policy, and it gives information about the U.S. Citizenship and Immigration Services (USCIS) documents shown on the non-citizens charts. Definitions Amerasians: People who were born between 1/1/62 and 1/1/76 in Vietnam, who have an American father and a Vietnamese mother. Amerasians may enter the U.S. either as documented non-citizens or as citizens. Amnesty Non-citizen: A non-citizen who was here illegally but obtained Temporary Resident legal status after Congress passed a new immigration law entitled “Immigration Reform and Control Act of 1986.” The non-citizen must apply for Temporary Resident status through USCIS. Battered and subjected to extreme cruelty: An individual has been battered or subjected to extreme cruelty if the individual has been subjected to – I. physical acts that resulted in, or threatened to result in, physical injury to the individual; II. Sexual abuse; III. Sexual activity involving a dependent child; IV. Being forced as the caretaker relative of a dependent child to engage in nonconsensual sexual acts or activities; V. threats of, or attempts at, physical or sexual abuse; VI. Mental abuse; or VII. Neglect or deprivation of medical care. Based on federal regulations, if the person has been approved or has anI-360 self-petition pending which sets forth a prima facie case, the person meets qualified non-citizen status. Citizenship Waived Emergent Medical (CWM): Emergency Medicaid for non-citizens who have a life- threatening need for medical help. To be eligible for CWM, a person must meet all the eligibility requirements of any medical program except for citizen/non-citizen status. Deportation being withheld (DBW): Similar to asylee status, this category is for people whose lives or freedom would be threatened by a return to their home county. This non-citizen status includes eligibility for work authorization.