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821 Chapter 4:Working with families • Section 8: Narration and computer entry (07/2026) Documenting plans is an essential part of working with families. It provides a detailed record of a family’s goals, barriers and resources. Click here for Case plan development. Computer entry The purpose of computer entry is to ensure eligibility has been appropriately determined and benefits are issued correctly. The electronic case detail provides a detailed description of the individual’s or family’s situation at any point in time. ODHS|OHA is responsible for keeping a documented history for each individual or family who applies for or receives benefits.