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819 Chapter 4:Working with families • Section 8: Narration and computer entry (07/2026) Narration and computer entry Introduction The purpose of narration and computer entry is to create a documented, detailed history of the participants case plan services. This is necessary so anyone within ODHS|OHA is able to work with the family, fully informed of past decisions and actions, and with the tools and necessary information to support the participants’ plans and goals. The detailed case record also allows for program services and components to be evaluated for effectiveness. ODHS|OHA is responsible for keeping case management and benefit details documented. TRACS The TRACS system serves as one of the electronic case records for each individual or family. It is available to all appropriate program staff and stores case notes, personal development plans, plan details and household contact information. In addition to narrations, TRACS is equipped with additional tools for capturing case details and participant details. Some of these features include: • Testing page • Disability and accommodation pages • Plan detail, including attendance. Oregon ACCESS The Oregon ACCESS system is the electronic case record for each individual applying for APD’s Long-Term Care services. It is available to APD/AAA case managers to complete LTC service screenings and assessments, case planning and other LTC case management activities. Oregon ACCESS is not used for LTC service eligibility for individuals with intellectual or developmental disabilities (I/DD) or behavioral health (BH) needs. Service eligibility and case management for individuals with I/DD is determined in the eXPRS system by an Office of Developmental Disabilities Services (ODDS), Community Developmental Disabilities Program (CDDP) eligibility specialist . Service eligibility and case management for individuals with behavioral health needs are determined by a local Community Mental Health Programs (CMHP) Behavioral Health Specialist. This section does not address narration and computer entry for LTC services. Click here for more information on APD service eligibility and case management. Click here for more information on I/DD service eligibility and case management. Case Notes - Narrations: Lists situations in which case notes in ONE are required. Appropriate narration Narration is vital in order to provide accurate information to partners, to evaluate family engagement services at the state and local levels, and to show how ODHS|OHA arrived at decisions regarding coaching and family engagement. Some important reminders include: