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803 Chapter 4:Working with families • Section 6: Child support programs (07/2026) • Supplying documentation or explanation of efforts to get information requested by OCSP (if unable to provide any necessary information listed above) • Keeping appointments with OCSP related to establishing paternity • Returning telephone calls or responding to correspondence or inquiries through an online account when requested by OCSP • Otherwise demonstrating a good faith effort to obtain necessary information to locate and identify each alleged parent or absent parent, establish legal paternity, establish and enforce a support order, and obtain support payments. Encouraging cooperation ODHS encourages participants to cooperate with OCSP by emphasizing these points: • Support from the absent parent could help lessen the child’s feelings of abandonment or desertion. • Establishing paternity can entitle the child to receive SSB or veterans’ benefits on the alleged father’s account, should the alleged father die or become entitled to disability benefits. • Support payments can help families pay for living expenses and assist with financial stability , especially after the family is no longer eligible for TANF. • If the participant has safety concerns, ODHS offers the participant potential options for safely collecting support. This can be done by establishing a contact address and/or filing a “nondisclosure of information” request within the Client Safety packet on Good Cause Version A (DHS 8660). Give the participant a copy of this packet to help discuss options for safely collecting support. Determining noncooperation OCSP informs ODHS via OCSP’ Origin system and ODHS’ ONE system interface when a participant is not cooperating with the establishment of paternity, location of the absent parent or establishment of a support order (noncooperation). ODHS then contacts the participant to explore what is getting in the way of cooperation with OCSP. If the participant cannot be reached by phone, use the Child Support Cooperation form 1-019 through the ONE system for a 10-day pend to determine if good cause exists. If the participant does not contact ODHS to discuss what is getting in the way of cooperation with OCSP proceed with the sanction process. If contact is made and: • If the participant claims good cause for not cooperating, ask the participant for more information and work with the participant to determine if they qualify for a good cause exception. • If the participant does not claim good cause for not cooperating, or if the participant claims good cause and ODHS determines the participant does not have good cause, apply penalties per below. Participants in JOBS Plus or SFPSS or who are a two-parent family are not required to cooperate with child support (and are not penalized for noncooperation). Good cause for failure to cooperate; child support A participant may claim good cause for not cooperating with OCSP to establish paternity or to collect child support. If the participant claims good cause due to a domestic violence situation, TA-DVS should be discussed with the