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719 Chapter 3:Processes and procedures • Section 5: Program integrity (07/2026) Case note example, “See hard file for completed 415F. File stored in Manager MJB’s desk at branch 2001.” Check with your local leadership to determine the process for storage of the hard file used in your branch. Use of alternate identities In some cases, an individual may request use of an alternate identity, or they may be going through a name change to protect their identity or location from an abuser. ODHS staff must have permission from local management and TA-DVS Policy to use an alternate identity in the system. The manager or their designee needs to contact TA-DVS Policy to obtain authorization to use an alternate identity. See the Alias Identity Process for more information. When using an alternate identity, eligibility information (e.g., individual identifying information, date of birth, Social Security numbers) will not be referenced in the case. A hard file containing the confidential information will be kept in the manager’s office in alignment with the hard file process. Safety tools in the Child Support Program There are two ways to address potential safety concerns and confidentiality in the Oregon Child Support Program (OCSP). If a participant indicates it is not safe to pursue child support, we can grant good cause. OCSP will take no actions to pursue paternity establishment, medical support or child support. If the participant wants to pursue support but would like to protect information during pursuit, there is an additional tool. A participant may request non-disclosure based on “claim of risk,” which protects not only the participant’s resident address but personal identifying information such as where the individual works, their Social Security number, their driver’s license number and where the child attends school. These options are explained in the Client Safety Packet on Good Cause Version A (DHS 8660). Address protections due to domestic violence in ODHS|OHA Systems The Address Confidentiality Program (ACP) and Do Not Disclose (DND) are address protections that may be used to support individuals with a safety concern. To learn more about these options see the Address information here. Other resources Address Confidentiality Program (ACP) and Do No Disclose (DND) Address Coding: *includes screenshots: Includes guidance on when to use Address Confidentiality Program (ACP) and Do Not Disclose (DND) and provides address coding options for Oregonians who have safety concerns and meet the criteria for ACP and DND Client Enrollment Services (CES) & Client Services Unit (CSU): OHP Client Services Unit is the customer service center for all OHP/Medicaid recipients who assist with general questions about OHP medical and refer to Coordinated Care Organizations (CCO) as needed. OHP Client Services Unit (CSU) and Client Enrollment Services (CES) are partners within member services, which manages all member CCO enrollment/disenrollment requests. Other ways to protect information in domestic violence cases There are several options available for survivors to protect their address from being used in public records including voter’s registration, driver’s license and court proceedings. Survivors should be referred to the individual agencies to learn more information or to the local domestic violence service provider who may help the survivor plan around