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663 Chapter 3:Processes and procedures • Section 3: Issuance of benefits (07/2026) language, they have access to other resources, such as the telephone language interpreter services. As an FYI, ODHS employees may follow the guidance in the Office of Equity & Multicultural Services to request language access assistance. Customers can also visit www.ebtedge.com or use the mobile app “ebtEDGE” to access similar information and actions for their Oregon Trail Card. Help for staff See the Business Procedures Manual (BPM), Oregon Electronic Benefit Transfer Card, “EBT inventory, supplies, security, storage and logs” under “Contacts & Supplies” for contact information for various reasons. Help for retailers To make SNAP transactions with the EBT card, retailers must be approved by FNS. Retailers that have questions about using the EBT card or need other assistance, such as equipment problems, can call eFunds/FIS at 800-831- 5235. They will be requested to enter their store’s FNS number or store location ID. If retailers need information about becoming certified to accept Oregon Trail Cards, refer them to FNS at 877-823-4369. Participant training; EBT Districts should have a local process to provide Oregon Trail Card training to new individuals and their alternate payees. The training may include review of the How to Use Your Oregon Trail Card (DHS 0208) individual pamphlet. The DHS 0208 is available through Distribution Services or online at the form server. It is important for staff to go over the pamphlet with the individual to ensure they are familiar with the process. Some individuals may need more individualized training. Card issuance and PIN selection; EBT Card issuance involves: • Providing Oregon Trail Card training to new individuals and their alternate payees • Issuing original and replacement Oregon Trail Cards to individuals and their alternate payees when allowable • Helping the individual and alternate payee with the PIN selection process • Helping the individual and alternate payee use the POS device, the PIN pad and the printed receipt. The worker who determines cash and SNAP does not issue the Oregon Trail Card to the individual. The separation of responsibility is an important security measure. ODHS|OHA will decide who will issue EBT cards from the office. The branch person authorized to issue EBT cards must: • Positively identify the individual • Log out an EBT card and record it on the individual’s EBCRD screen • Have the individual select a PIN on a POS device • After the individual has successfully selected the PIN, perform a balance inquiry with the individual to verify the card and PIN are working properly. When the balance inquiry is completed, the system prints a statement for the individual.