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661 Chapter 3:Processes and procedures • Section 3: Issuance of benefits (07/2026) and SNAP head of household need to be the same person. Changing payees When the EBT payee is changed, the EB system recognizes benefits need to be issued to the EBT case with the current payee connection. The connection between the EBT case and the previous payee is automatically changed. The EBT Case Detail screen displays the case numbers of the eligibility cases connected to the EBT case. It also displays the payee’s status for each eligibility case as “C” (current payee) or “P” (previous payee). Benefits cannot be transferred from one EBT account to another. If there are any benefits remaining in the previous payee’s account, they must be withdrawn by the previous payee or their alternate payee. Balances cannot be transferred between EBT cases. If an old SNAP case exists in the computer files but no EBT case was created, an ADJ transaction will establish the EBT case. EBT alternate payees Alternate payees are individuals who may be used to obtain and use benefits for the benefit group. During the eligibility interview, a worker can discuss the potential need for an alternate payee. Make sure the individual understands the alternate payee will have access to benefits without the individual giving any further authorization. Any adult member of the benefit group may appoint an alternate payee. The head of household, primary person or primary contact, or authorized representative may designate an alternative payee by completing the Authorized Representative or Alternate Payee form (MSC 0231). Do not use the form for filing group members. When this form is submitted, ODHS staff must do the following: For authorized representatives, record the information on the CM or FS record. For alternate payees: • Locate the person on CI-FIND. If the person does not have a FIND record, use the Add a Person screen to add the payee, and • Go to the EBT Case Detail (EBCAS) screen for the individual. Type the alternate payee’s name and DOB on the payee line and press {F11} Get a Person to bring in the payee from FIND. An SSN can also be used, although it is not required. Press {F9} to save. The benefit access level will automatically default to B (both). If you want to restrict the alternate payee, change the code to C (cash only) or F (food benefits only). Once this code is sent to FIS, it can only be changed by the EBT administrator. Access to each type of account (cash and SNAP) can be controlled separately. The primary payee chooses which account(s) an alternate payee can access. Benefits spent by an alternate payee will not be replaced. If the head of household (payee) decides they no longer want an alternate payee outside the filing group to have access to their account(s), the individual will need to contact ODHS|OHA. Designated branch staff may inactivate or cancel the EBT card online. Their card must be inactivated (can be reactivated) or deactivated (canceled and cannot be reactivated). • To inactivate a card, branch staff use the EBCAS screen to change the Card stat code to IA (inactivate). A card that has been inactivated can be reactivated.