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26 Chapter 1: Introduction to the Oregon Programs Eligibility Notebook • Table of contents (07/2026) Introduction to the manual The Oregon Programs Eligibility Notebook (OPEN) was originally created as a tool to support workers through eligibility determination and family engagement. Originally called the Family Services Manual (FSM), it also provides additional guidance in a more practical and operationalized method. This version of OPEN has been organized to follow the work flow of staff as they determine eligibility. Information is no longer separated out by program. The information is arranged to mirror the Integrated Eligibility system. Guidance is separated into categories such as individual information, financial eligibility, non-financial eligibility and working with families. OPEN is intended to be the initial resource location for staff looking for policy answers or clarity. The manual: • Serves as a simplified explanation of federal and state regulations • Includes examples of how policy is applied and affects families • Links to Oregon Administrative Rules (OARs) • Connects portions of policy that are closely interconnected. Updates to OPEN will be made quarterly. The manual is a living document, which means information is changed and expanded to reflect current policies and practices. Additional resources and tools can be found on Program specific SharePoint pages, accessible only to internal ODHS users. • SNAP Staff Tools: https://dhsoha.sharepoint.com/teams/Hub-DHS-ET/SitePages/SNAP.aspx • TANF Staff Tools: https://dhsoha.sharepoint.com/teams/Hub-DHS-ET/SitePages/TANF.aspx • ERDC Staff Tools: https://dhsoha.sharepoint.com/teams/Hub-DHS-ET/SitePages/ERDC.aspx • Domestic Violence (TA-DVS) Staff Tools: https://dhsoha.sharepoint.com/Teams/Hub-ODHS-SSP/SitePages/ dv-staff-tools.aspx • Quality Assurance Staff Tools: https://dhsoha.sharepoint.com/teams/Hub-ODHS-OEP/SitePages/Quality- Assurance.aspx • Aging and People with Disabilities (APD) Staff Tools: https://dhsoha.sharepoint.com/teams/Hub-ODHS-APD- Staff-Tools • REF Staff Tools: https://dhsoha.sharepoint.com/teams/Hub-DHS-ET/SitePages/Refugee.aspx • Medical Staff Tools: https://dhsoha.sharepoint.com/teams/Hub-DHS-ET/SitePages/Medical.aspx • Summer EBT Staff Tools: https://www.oregon.gov/odhs/food/pages/sebt.aspx Additional resources can be found on the SSP Training Unit webpage, OEP Learning and Engagement Team, Take Time for Training (TT4T) library, and the Policy Analyst Resources webpage. To report errors or inconsistencies, please contact OPEN.TechAssist@odhsoha.oregon.gov. It is important to note that the Oregon Programs Eligibility Notebook should not be saved or downloaded under any circumstances.