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Calculating restored or lost benefits.................................................................................. 695 Replacing benefits............................................................................................................ 696 Negotiated check replacement procedures.........................................................................697 Subsequent action on payment alerts............................................................................... 698 Replacement of Food purchased with SNAP benefits due to a disaster or household misfortune....................................................................................................................... 699 Replacement of SNAP benefits lost due to electronic theft that occurred on or prior to 12/20/24, reported by 9/30/25......................................................................................... 700 Issuing the Oregon EBT Card when the individual cannot be present..................................701 Section 5: Program integrity....................................................................................................... 702 Program integrity......................................................................................................................703 Introduction.......................................................................................................................703 Confidentiality...................................................................................................................703 Overpayments...................................................................................................................723 Hearings...........................................................................................................................750 Direct Pay Unit (DPU).........................................................................................................750 Background Check Unit (BCU)...........................................................................................752 Job Participation Incentive (JPI).........................................................................................753 Quality Control unit............................................................................................................753 Rights and responsibilities.................................................................................................756 Chapter 4:Working with families Table of contents......................................................................................................................... 763 Section 1: Family assessment.................................................................................................... 767 Family assessment.................................................................................................................. 768 Introduction...................................................................................................................... 768 Screening and assessment requirements.......................................................................... 768 Family assessment expectations.......................................................................................769 What to do with the assessment....................................................................................... 770 Assessment best practices............................................................................................... 771