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1135 Chapter 7:Worker guides • Section 6: MSP worker guides (07/2026) was or will be out of medication, and the description of the problem. The MMA Problem Solving Referral Form (SDS 0728) can be emailed. The Hotline Team will notify ODHS|OHA when the case is received and entered into the MMA Database. If you have not noticed any narration in Oregon Access within a day, you should contact the team by calling 1-877-585-0007 to make sure that the case has made it to the team. As the team works the case, narrations will be made regarding the status. Many cases take several weeks to get resolved. Reimbursements due to individuals and retroactive enrollment issues can sometimes take up to 3 months or more. Eligibility for residents of a public institution Click here for Eligibility for residents of a public institution. Other resources Incarceration *includes screenshots: Explains program policy for incarceration and steps to take when acting on a report of incarceration or release from incarceration