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1114 Chapter 7:Worker guides • Section 4: Child Care worker guides (07/2026) • Let them know the family will be responsible for hours that exceed the amount authorized (in addition to the copay and any other overage such as when the provider charges more than the ERDC max rate). If the family has not reported their provider, do not share case information with them. Let the provider know they are not listed as a provider for the family they have indicated. Advise the provide they can have the family contact ODHS or DPU to report their provider. Direct Pay Unit (DPU) responsibilities • Review listing form; determine if provider meets the requirements and enter providers into the system; • Fail provider if they do not meet requirements, including health and safety. Send notice to provider and family; • Refer providers requesting assistance with health and safety to the CCR&R Network; • Send billing forms to providers. No billings can be sent if child care eligibility is not entered in ONE; • Answer billing questions for the provider, parent or caretaker; • Replace billing forms and process payment adjustments as needed; • Process provider changes. Providers must report certain changes to DPU within five days – such as new address or new people in the home/facility, any new criminal arrests, charges or convictions and any new child welfare involvement; • Process provider report of copay not met. • Refer providers and families to the worker when they have questions about the child care case or are requesting changes to the billing form. Referral reasons include: no eligibility on system, questions on the amount of hours or not enough hours, questions on how the copay was calculated or copay too high, child not included on the billing form, requesting special needs rate or a high needs referral; • DPU also supports workers by explaining information on the provider screens and answer questions about the billing and listing processes; • DPU Processes email requests from eligibility workers when billing forms need to be forced out or changed. • Conduct criminal and Child Protective Services (Child Welfare) records checks. Child Care Resource and Referral (CCR&R) responsibilities • Maintain accurate and updated database of child care providers in your area. These include centers, preschools and family child care providers; • Help guide providers through the ERDC listing process. • Have accurate and current information provider requirements and trainings; • Offer training and classes for providers on many topics; • Respond to providers with ERDC rates and other information, support and technical assistance regarding the business of child care, discipline issues, other community resources; • Produce and distribute newsletters for providers with information on upcoming events, advocacy, classes and announcements about regulation changes and activity ideas for their programs. 211 info responsibilities