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1071 Chapter 7:Worker guides • Section 2: SNAP worker guides (07/2026) SNAP worker guides Introduction While the chapters within the Oregon Programs Eligibility Notebook are intended to cover all areas of eligibility, there may be miscellaneous pieces of information that do not fit into a single topic. The SNAP worker guides are available as a tool to accompany the rest of Oregon Administrative Rule and the Oregon Programs Eligibility Notebook for these areas regarding the SNAP program. Effective case notes Case notes are important for because they provide details on what actions were taken on the case and why. Case notes with essential information are very beneficial to any person researching the case , including co-workers following up on tasks and other reviewers. Case notes also assist workers to double check their data entry. In general, ONE records what actions you take. It does not record why you take a particular action. If why you do something is important, add a case note. NoteBuddy is the recommended tool for case note creation. (Please see QRG NoteBuddy.) For additional guidance on case notes, please refer to QRG Case Notes. When to Add a Case Note You can determine if a case note needs to be added by asking yourself these questions: • Will someone come behind me to work on the case? • What essential information isn’t included elsewhere? • What is most important for others to know? • Did I ask a question? • Is the information clear? • Why did I take an action? • Will the case require further follow up actions? • What if the case goes to a hearing or is reviewed by Quality Control? Is the necessary information included? What makes a good case note? • Clear and Concise • Includes only essential information not found elsewhere • Added at the time the action is taken • Free from jargon and abbreviations Using the above questions and guidelines will help you know when and what to narrate. If in doubt add a brief note to clarify.